Términos del servicio
TapedUp Sports Ltd
Last updated: 08/06/2026
Welcome to TapedUp Sports Ltd. We supply sports tape, strapping and related sports support products to athletes, clubs, teams, therapists and individuals across the UK.
These Terms of Service explain how our website works, how orders are placed, and what you can expect from us when buying from TapedUp Sports Ltd. We aim to keep things clear, fair and straightforward.
By using our website or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.
1. About us
This website is operated by TapedUp Sports Ltd.
Our details are:
Company name: TapedUp Sports Ltd
Trading name: TapedUp Sports
Website: www.tapedupsports.co.uk
Email: support@tapedupsports.co.uk
Company number: 16576126
If you have any questions about these Terms, your order, or our products, please contact us at support@tapedupsports.co.uk.
2. Use of our website
You agree to use our website only for lawful purposes.
You must not use our website:
a. in any way that breaches applicable laws or regulations;
b. to send or upload viruses, malware or harmful code;
c. to interfere with the security or operation of the website;
d. to copy, scrape, reproduce or exploit the website or its content without permission;
e. to submit false, misleading or fraudulent information;
f. to impersonate another person or organisation; or
g. in any way that may damage TapedUp Sports Ltd, our customers, our suppliers or our website.
We may restrict, suspend or terminate access to our website if we reasonably believe these Terms have been breached.
3. Your account and information
You may be asked to provide information when placing an order, creating an account or contacting us. This may include your name, email address, billing address, delivery address, phone number and payment details.
You agree that the information you provide will be accurate, complete and up to date.
You are responsible for keeping your account login details secure. If you believe your account has been accessed without permission, please contact us as soon as possible.
4. Our products
We aim to describe and display our products as accurately as possible. However, product images, colours and packaging may appear slightly different depending on your device, screen settings or supplier updates.
Product descriptions, prices, images and availability may change from time to time without notice.
We reserve the right to:
a. update or remove products from the website;
b. limit product quantities;
c. refuse or cancel orders where necessary; and
d. correct errors in product information, pricing or availability.
Nothing in these Terms affects your statutory rights. If you are a consumer, our products must be as described, of satisfactory quality and fit for their intended purpose.
5. Product use and medical disclaimer
Our products are designed to support sports performance, strapping, taping, compression and general sports use.
Any product information, taping examples, injury guidance, blog content, website content or social media content we provide is for general information only. It is not medical advice and should not replace advice from a qualified medical professional, physiotherapist, sports therapist or other appropriate practitioner.
You should seek professional advice before using sports tape or strapping if:
a. you are injured;
b. you are unsure how to apply the product;
c. you have sensitive skin or allergies;
d. you have circulation issues;
e. you experience pain, irritation, swelling, numbness or discomfort; or
f. you are using the product following surgery or medical treatment.
Stop using the product immediately if you experience irritation, discomfort, an allergic reaction or any unusual symptoms.
TapedUp Sports Ltd is not responsible for injury, loss or damage caused by incorrect application, misuse, over-tight taping, use against instructions, or continued use after irritation or discomfort occurs.
6. Orders
When you place an order through our website, you are making an offer to buy the products in your basket.
Your order is only accepted once we confirm acceptance by email or dispatch the products to you.
We reserve the right to refuse or cancel an order where:
a. a product is unavailable;
b. there is an error in the price or product description;
c. we are unable to take payment;
d. delivery information is incomplete or incorrect;
e. we suspect fraudulent or unauthorised activity; or
f. we are otherwise unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
Please check your order carefully before submitting it. Once an order has been accepted or dispatched, we may not be able to make changes.
7. Prices and payment
All prices are shown in pounds sterling.
Unless stated otherwise, prices do not include delivery charges. Delivery charges will be shown at checkout before you place your order.
If we are VAT registered, prices will include VAT where applicable. If we are not VAT registered, VAT will not be charged.
We may change prices at any time, but changes will not affect orders we have already accepted.
Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the chosen payment method.
8. Discount codes and promotions
From time to time, we may offer discount codes, subscriptions, bundles or promotional pricing.
Promotions may be subject to separate terms, including expiry dates, minimum order values, product exclusions or customer eligibility.
We reserve the right to amend, withdraw or refuse a promotion if we reasonably believe it is being misused or applied incorrectly.
Discount codes cannot usually be applied retrospectively after an order has been placed.
9. Delivery
We aim to dispatch and deliver orders within the timescales shown on our website or at checkout. Delivery times are estimates unless we clearly state otherwise.
We are not responsible for delays caused by events outside our reasonable control, including courier delays, extreme weather, strikes, customs issues or incorrect delivery information provided by the customer.
Risk in the products passes to you when the goods are delivered to you or to a person nominated by you to receive them.
If your parcel is delayed, lost or damaged in transit, please contact us at support@tapedupsports.co.uk and we will help investigate the issue.
10. Local delivery or collection
Where local delivery, drop-off or collection is offered, availability may depend on location, order value, stock levels and our operating schedule.
Any local delivery or collection arrangements will be confirmed separately.
If you do not collect an order or are unavailable for an agreed local delivery, we may contact you to rearrange. Additional delivery charges may apply where repeated delivery attempts are required.
11. Returns, cancellations and refunds
If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods. You then have another 14 days to return the goods after telling us you wish to cancel.
To request a cancellation or return, contact us at:
Please include your order number, name and reason for return.
Returned items must be:
a. unused;
b. unopened where hygiene or product integrity may be affected;
c. in their original packaging where possible; and
d. in a resaleable condition, unless the item is faulty.
Because our products include tape, strapping and items applied to the body, we may be unable to accept returns of opened or used products unless they are faulty.
Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the item to us.
Once we receive and inspect the returned item, we will process any refund due using the original payment method.
We may reduce a refund if the value of the goods has been reduced by unnecessary handling.
12. Faulty, damaged or incorrect products
If your product is faulty, damaged on arrival or not what you ordered, please contact us as soon as possible at:
Please include:
a. your order number;
b. a description of the issue; and
c. photographs where helpful.
Where a product is confirmed as faulty, damaged or incorrectly supplied, we will offer an appropriate remedy, which may include a replacement, refund or exchange.
Nothing in these Terms affects your statutory rights under UK consumer law.
13. Subscriptions
Where we offer subscription products or regular supply arrangements, the subscription details will be shown before you sign up.
This may include:
a. the products included;
b. delivery frequency;
c. subscription price;
d. payment frequency;
e. any minimum term;
f. how to amend or cancel; and
g. any applicable notice period.
You are responsible for ensuring your payment and delivery details remain up to date.
Unless stated otherwise, you may cancel a subscription by contacting us at support@tapedupsports.co.uk.
If a subscription order has already been processed or dispatched before cancellation is requested, that order may still be charged and delivered.
14. Club, team and bulk orders
We may offer club, team, subscription or bulk-order pricing at our discretion.
Any bespoke club pricing, subscription agreement, recurring order or bulk supply arrangement may be subject to separate written terms agreed between you and TapedUp Sports Ltd.
Products purchased through club, team or bulk arrangements must not be resold unless we have agreed this in writing.
15. Intellectual property
All content on our website, including our logo, branding, product images, graphics, text, videos, layout, designs and written content, belongs to TapedUp Sports Ltd or is used by us with permission.
You may use our website for personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, publish, sell or exploit any part of our website or branding without our prior written consent.
The name “TapedUp Sports”, the TapedUp logo, our tagline and our brand assets must not be used without permission.
16. Reviews, feedback and user content
If you submit a review, testimonial, photograph, comment, suggestion or other content to us, you confirm that:
a. the content is accurate and genuinely reflects your experience;
b. you have the right to share it;
c. it does not infringe another person’s rights;
d. it is not offensive, unlawful, abusive or misleading; and
e. where relevant, you have permission from anyone shown in images or videos.
You allow us to use, display, edit and share your feedback or review for business, marketing and promotional purposes.
We may remove or refuse to publish content that we consider inappropriate, misleading, unlawful or inconsistent with our brand.
17. Third-party services and links
Our website may include links to third-party websites, services, apps or payment providers, including Shopify and related ecommerce tools.
We are not responsible for the content, accuracy, security or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
18. Shopify
Our website is powered by Shopify, which helps us provide our online store.
Sales made through our website are made directly between you and TapedUp Sports Ltd. Shopify provides ecommerce technology but is not responsible for the products you purchase from us.
19. Privacy and personal information
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and what rights you have.
20. Website availability
We aim to keep our website available and working properly. However, we do not guarantee that the website will always be uninterrupted, secure or error-free.
We may suspend, withdraw or update parts of the website where necessary for maintenance, security, technical or business reasons.
21. Limitation of liability
Nothing in these Terms limits or excludes our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. breach of your statutory consumer rights; or
d. any other liability that cannot legally be limited or excluded.
We are not responsible for losses that were not reasonably foreseeable when you placed your order.
If you are a consumer, we only supply products for domestic, personal, club or ordinary sporting use unless otherwise agreed. We are not responsible for business losses, including loss of profit, loss of revenue, loss of business opportunity or business interruption.
If you are buying as a business, club, organisation or reseller, our total liability to you for any order will not exceed the total amount paid for that order, unless the law says otherwise.
22. Events outside our control
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include courier disruption, supplier delays, extreme weather, fire, flood, strikes, transport issues, technical failures, cyber incidents, changes in law or any other event beyond our reasonable control.
If this happens, we will contact you where possible and take reasonable steps to minimise the impact.
23. Changes to these Terms
We may update these Terms from time to time.
The latest version will always be available on our website. The date at the top of this page shows when the Terms were last updated.
Changes will not affect orders already accepted unless we are required to make changes by law.
24. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.
25. Contact us
If you have any questions about these Terms, your order or our products, please contact us:
TapedUp Sports Ltd
Email: support@tapedupsports.co.uk
Website: www.tapedupsports.co.uk
Company number: Website: www.tapedupsports.co.uk
Company number: 16576126