Shipping Policy

Last updated: 08/06/2026

This Shipping Policy explains how TapedUp Sports Ltd handles order processing, dispatch, delivery and local fulfilment.

By placing an order through www.tapedupsports.co.uk, you agree to the terms set out below.

1. About us

This website is operated by TapedUp Sports Ltd.

Company name: TapedUp Sports Ltd
Trading name: TapedUp Sports
Website: www.tapedupsports.co.uk
Email: support@tapedupsports.co.uk

2. Delivery areas

We currently deliver to addresses within the United Kingdom.

If you are based outside the UK and would like to place an order, please contact us before ordering at support@tapedupsports.co.uk and we will confirm whether delivery is possible.

3. Order processing

We aim to process orders as quickly as possible.

Orders are usually processed within 1–2 WORKING DAYS, excluding weekends and bank holidays.

During busy periods, promotions, stock delays or circumstances outside our control, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive confirmation by email where applicable.

4. Delivery options and timescales

Available delivery options and charges will be shown at checkout before you place your order.

Typical delivery options may include:

• Standard UK delivery

• Express UK delivery, where available

• Local delivery or drop-off, where available

• Collection, where available

Estimated delivery times will depend on the delivery option selected at checkout.

Delivery times are estimates only and are not guaranteed unless we specifically state otherwise in writing.

5. Delivery charges

Delivery charges are calculated and shown at checkout before you complete your order.

Delivery charges may vary depending on:

• the delivery method selected;

• the size and weight of the order;

• the delivery address;

• any active promotions; and

• whether free delivery applies.

Where we offer free delivery, this may be subject to a minimum order value, location restrictions or promotional terms.

6. Local delivery and collection

Where local delivery, same-day local drop-off or collection is available, this will be offered at our discretion and may depend on:

• your location;

• order value;

• stock availability;

• time of order;

• our operating schedule; and

• any other practical delivery arrangements.

Local delivery or collection details will be confirmed separately where applicable.

If you are unavailable for an agreed local delivery or fail to collect an order within the agreed timeframe, we may contact you to rearrange. Additional delivery charges may apply if repeated delivery attempts are required.

7. Incorrect or incomplete delivery information

Please ensure your delivery address, contact details and order information are correct before placing your order.

TapedUp Sports Ltd is not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at support@tapedupsports.co.uk. We will do our best to help, but we may not be able to amend delivery details once an order has been processed or dispatched.

8. Delivery delays

We aim to dispatch and deliver orders within the estimated timescales shown at checkout, but delays can occasionally happen.

Delivery may be affected by:

• courier delays;

• high order volumes;

• bank holidays;

• extreme weather;

• strikes or transport disruption;

• incorrect delivery details;

• stock availability;

• supplier delays;

• technical issues; or

• events outside our reasonable control.

If your order is delayed, please contact us at support@tapedupsports.co.uk and we will help investigate.

9. Lost parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@tapedupsports.co.uk

Please include:

• your name;

• order number;

• delivery address; and

• any tracking details, if available.

We may need to contact the courier or delivery provider before confirming the next steps.

Where a parcel is confirmed as lost, we will offer an appropriate solution, which may include a replacement or refund.

10. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at:

support@tapedupsports.co.uk

Please include:

• your order number;

• photographs of the damaged packaging;

• photographs of the damaged product, if applicable; and

• a brief description of the issue.

Please keep the packaging and product until we have reviewed the issue, as this may be needed for courier investigation or replacement processing.

11. Risk and ownership

Risk in the products passes to you once the goods have been delivered to you or to a person nominated by you to receive them.

Ownership of the products passes to you once we have received full payment for the order.

12. Missed deliveries

If a courier attempts delivery and you are not available, they may leave a delivery note, attempt redelivery, deliver to a neighbour, leave the parcel in a safe place, or make the parcel available for collection, depending on the courier’s process.

It is your responsibility to follow the courier’s instructions for rearranging delivery or collecting the parcel.

If a parcel is returned to us due to failed delivery attempts, refusal of delivery, or failure to collect, we may contact you to arrange redelivery. Additional delivery charges may apply.

13. Split deliveries

Where an order contains multiple items, we may occasionally send items separately.

You will not be charged extra delivery fees if we decide to split your order for operational reasons.

14. Pre-orders and out-of-stock items

If an item is available for pre-order or temporarily out of stock, this will be stated on the product page or confirmed separately where possible.

If your order includes both in-stock and pre-order items, we may dispatch the full order together once all items are available, unless we agree otherwise.

If we are unable to fulfil an item after you have placed an order, we will contact you and offer an appropriate solution, such as a replacement, alternative product, partial refund or full refund.

15. Club, team and bulk orders

Club, team, subscription and bulk orders may have different delivery arrangements depending on the size of the order, stock availability and agreed supply schedule.

Where separate delivery arrangements are agreed in writing, those arrangements will apply alongside this Shipping Policy.

16. Returns

Shipping for returns is covered in our Refund & Returns Policy.

Unless an item is faulty, damaged or incorrectly supplied, customers are usually responsible for the cost of returning unwanted items.

17. Contact us

If you have any questions about shipping, delivery or your order, please contact us:

TapedUp Sports Ltd
Email: support@tapedupsports.co.uk
Website: www.tapedupsports.co.uk